I have to wonder if some are fake but I could be wrong. I do think the reviews on Capterra are a little too positive for what the software is actually like. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way this has been effective. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Overall, I would say the experience is net positive. It is nice that there are so many ways to complete a task but it is also a bit of a pain.
Insync customer portal how to#
But when teaching staff how to do things, it can be confusing to show them how to start an encounter from the facesheet, and the scheduler and the dashboard etc. The only thing I did not care for was the amount of ways to do one thing. I have yet to have a question that cannot be answered. What took me 2-3 hours and several applications in previous EHR's, takes one report and maybe 20 minutes in Insync. So far, Insync has delivered everything promised and more. We stuck it out for 2 years, but when the EHR started deleting notes, not saving information, changing dates and times, we had no choice but to switch. We were promised timely access to support, the ability to customize many things and ease of use. However, the last one really took the cake. Previously, we had used 3 other EHR's, each with their own set of issues. She was kind, polite, prompt and professional. will forever be my favorite Insync employee.
The helpfulness of the staff that we worked with during implementation has been absolutely amazing.
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